Order related

  1. How do I place an order?
    Visit our product page, select the bracelet you like, add it to the shopping cart and follow the instructions on the page to complete the payment.
  2. How do I check the status of my order?
    You can check the order status on the “My Orders” page after logging in to your account, or you can check it on the order inquiry page using the order number in the email.
  3. Can I modify or cancel my order?
    If your order has not been shipped, please contact our customer service team as soon as possible and we will assist you in modifying or canceling the order.

Payment and delivery

  1. What payment methods are supported?
    We accept the following payment methods:

Alipay
WeChat Pay
Bank card payment (Visa, MasterCard)

  1. How long does it take to ship?
    Orders are usually processed and shipped within 1-3 business days, and the specific arrival time depends on your address and the delivery method you choose.
  2. Do you provide international delivery?
    Yes, we support international delivery, but the shipping cost and delivery time may vary. Please check the relevant details at checkout.

Product and maintenance

  1. What is the material of the bracelet?
    Our bracelets are made of environmentally friendly and high-quality materials, including natural stones, stainless steel and recycled metals, ensuring durability and comfort.
  2. How do I care for my bracelet?

Avoid prolonged contact with water, perfume or other chemicals.
When not wearing, please store the bracelet in a dry jewelry box.
Return Policy

  1. Can I return or exchange my product?
    If you are not satisfied with the product, you can apply for a return or exchange within 7 days after receiving the product. The product must be brand new and well packaged. Please check our Return Policy for details.
  2. Who will pay for the return shipping?
    If the return is due to quality issues, we will bear the shipping cost; if the return is due to personal reasons, you will be responsible for the shipping cost.

Contact Us
If you don’t find the answer you need in the FAQ, please feel free to contact us at the following methods:

Email: support@puraivdabracelets.site
Phone: +1419-576-0915
Online Customer Service: Click here
We hope that every customer can enjoy shopping! 😊